Question 1

How do I open an account?

Accepted Answer

Create an account with your email, confirm the verification link we send you, then complete your profile. Verification unlocks deposits, withdrawals and copy trading.

Question 2

What do I need to complete verification?

Accepted Answer

Submit your personal details for manual review. Identity document uploads are not yet automated, so approval requires an independent check by our team.

Question 3

How long does review take?

Accepted Answer

Most reviews are handled within one business day. If we need anything else, we will reach out through your support inbox, not by email link.

Question 4

How do I deposit funds?

Accepted Answer

Choose a receiving wallet, send the exact amount on the matching network, then report the transaction hash. Your deposit stays pending until we verify it.

Question 5

Can I deposit on a different network?

Accepted Answer

No. Only send on the network shown on the deposit page. Transfers on the wrong network can be permanently lost and cannot be recovered.

Question 6

How do withdrawals work?

Accepted Answer

Request a withdrawal from your wallet and enter the destination address. Requests are reviewed manually and once approved, funds are reserved.

Question 7

Are there fees?

Accepted Answer

Deposit and withdrawal fees are shown on each wallet before you confirm. Fees vary by coin and network.

Question 8

How does copy trading work?

Accepted Answer

Review strategy profiles, compare risk and returns, then allocate an amount from your available balance. You can pause, resume or stop an allocation at any time.

Question 9

Are returns guaranteed?

Accepted Answer

No. Trading carries risk, including loss of capital. Example figures shown on strategy profiles are illustrative and do not represent live verified returns.

Question 10

Can I follow more than one strategy?

Accepted Answer

Yes. You can allocate to as many strategies as your available balance allows and manage each allocation independently.

Question 11

How is my account protected?

Accepted Answer

Accounts support strong passwords, session management and two factor authentication when enabled. Suspicious activity is logged to your activity trail.

Question 12

What if I lose access to my email?

Accepted Answer

Contact support from within your account if you can still sign in. If you cannot, use the account recovery flow on the login page.

Question 13

Where can I see my past actions?

Accepted Answer

Every account action is visible under Profile and security, in the Activity log section.

The important questions, answered.

Your first steps

Deposits and withdrawals

Following strategies

Security and access

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